TechSupport
Escenic Support Agreement

Escenic provides four support programs to provide a variety of support solutions, based on the individual needs of your organisation.

  • Escenic Standard Product Support
  • Escenic 24x7 Emergency Product Support
  • Escenic 24x7 Emergency Monthly Service
  • Escenic Product Evaluation Support

Escenic Standard Product Support

Escenic Standard Product Support provides access to the Escenic call center. It is designed to help customers with installation and configuration issues and to address questions that arise during and after implementation. Our technical support staff can help you solve any product-related issues, including:

  • Product installation and configuration navigation
  • Configuration of Application Server according to the Escenic specifications
  • Setting up the connection modules towards supported Web-Servers
  • Setting up the JDBC connection towards supported Database-Servers

Contact TechSupport

Hours: 8 - 4 Central Europe time
E-mail: support@escenic.com
Tel: +47 23 27 34 60